Privacy Notice

This Privacy Notice describes how we collect and use your personal information in relation to Arcloud websites, applications, products, services, events, and experiences that reference this Privacy Notice (together, “Arcloud Offerings”).

This Privacy Notice does not apply to the “content” processed, stored, or hosted by our customers using Arcloud Offerings in connection with an Arcloud account. This Privacy Notice also does not apply to any products, services, websites, or content that are offered by third parties or have their own privacy notice.

• Personal Information We Collect
• How We Use Personal Information
• Cookies
• How We Share Personal Information
• Location of Personal Information
• How We Secure Information
• Access and Choice
• Children’s Personal Information
• Third Party Sites and Services
  
• Retention of Personal Information
• Contacts, Notices, and Revisions
• Additional Information for Certain Jurisdictions
• Examples of Information Collected
  

We collect your personal information in the course of providing Arcloud Offerings to you.

Here are the types of information we gather:

• Information You Give Us: We collect any information you provide in relation to Arcloud Offerings. Click here to see examples of information you give us.
• Automatic Information: We automatically collect certain types of information when you interact with Arcloud Offerings. Click here to see examples of information we collect automatically.
• Information from Other Sources: We might collect information about you from other sources, including service providers, partners, and publicly available sources. Click here to see examples of information we collect from other sources.
  

We use your personal information to operate, provide, and improve Arcloud Offerings. Our purposes for using personal information include:

• Provide Arcloud Offerings: We use your personal information to provide and deliver Arcloud Offerings and process transactions related to Arcloud Offerings, including registrations, subscriptions, purchases, and payments.
• Measure, Support, and Improve Arcloud Offerings: We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop Arcloud Offerings.
• Recommendations and Personalization: We use your personal information to recommend Arcloud Offerings that might be of interest to you, identify your preferences, and personalize your experience with Arcloud Offerings.
• Comply with Legal Obligations: In certain cases, we have a legal obligation to collect, use, or retain your personal information. For example, we collect bank account information from Arcloud Marketplace sellers for identity verification.
• Communicate with You: We use your personal information to communicate with you in relation to Arcloud Offerings via different channels (e.g., by phone, email, chat) and to respond to your requests.
• Marketing: We use your personal information to market and promote Arcloud Offerings. 
• Fraud and Abuse Prevention and Credit Risks: We use your personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Arcloud, and others. We may also use scoring methods to assess and manage credit risks.
• Purposes for Which We Seek Your Consent: We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.
  

To enable our systems to recognize your browser or device and to provide, market, and improve Arcloud Offerings, we and approved third parties use cookies and other identifiers.

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share personal information only as described below and with affiliates that Arcloud Ltd. controls that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Transactions Involving Third Parties: We make available to you services, software, and content provided by third parties for use on or through Arcloud Offerings. You can tell when a third party is involved in your transactions, and we share information related to those transactions with that third party.
• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include: delivering Arcloud hardware, sending communications, processing payments, assessing credit and compliance risks, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, and providing training. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process that information in accordance with this Privacy Notice and as permitted by applicable data protection law.
• Business Transfers: As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the individual consents otherwise). Also, in the unlikely event that Arcloud or substantially all of its assets are acquired, your information will of course be one of the transferred assets.
• Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of Arcloud, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
• At Your Option: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.
  

Arcloud Ltd. is located in the Taiwan, and our affiliated companies are located throughout the world. Depending on the scope of your interactions with Arcloud Offerings, your personal information may be stored in or accessed from multiple countries, including the Taiwan, Japen, and the United States. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by applicable data protection laws.

At Arcloud, security is our highest priority. We design our systems with your security and privacy in mind.

• We maintain a wide variety of compliance programs that validate our security controls.
• We protect the security of your information during transmission to or from Arcloud websites, applications, products, or services by using encryption protocols and software.
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may request proof of identity before we disclose personal information to you.
  

You can view, update, and delete certain information about your account and your interactions with Arcloud Offerings. Click here for a list of examples of information that you can access. If you cannot access or update your information yourself, you can always contact us for assistance.

You have choices about the collection and use of your personal information. Many Arcloud Offerings include settings that provide you with options as to how your information is being used. You can choose not to provide certain information, but then you might not be able to take advantage of certain Arcloud Offerings.

• Account Information: If you want to add, update, or delete information related to your account, please go to the your product console's profile page.. When you update or delete any information, we usually keep a copy of the prior version for our records.
• Communications: If you do not want to receive promotional messages from us, please unsubscribe or adjust your communication preferences in the product console's profile page. (Which may only be available in certian products, if that's the case, you can contact Arcloud customer support at support@arcloud.com.tw).
• Cookies Preferences: You can change your cookie preferences on Arcloud sites at any time by clicking Cookie Preferences in the footer of the Arcloud site. You can also manage cookies through your browser settings. The "Help" feature on most browsers and devices will tell you how to remove cookies from your device, how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

We don’t provide Arcloud Offerings for purchase by children. If you’re under 18, you may use Arcloud Offerings only with the involvement of a parent or guardian.

Arcloud Offerings may embed content provided by others or include links to other websites and applications. These companies may collect information about you when you interact with their content or services. We are not responsible for the practices of these companies. Please consult their privacy policies to learn about their data practices.

We keep your personal information to enable your continued use of Arcloud Offerings, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law.

If you have any concerns about privacy at Arcloud, please contact us with a thorough description, and we will try to resolve the issue for you. 

For any prospective or current customers of Arcloud Ltd., our mailing address is: Arcloud Ltd., 2 F.-3, No. 352, Sec. 1, Fuxing S. Rd., Da’an Dist., Taipei City 106094, Taiwan (R.O.C.), ATTN: Arcloud Legal

Contact details for specific jurisdictions including the European Economic Area, the UK and Switzerland, can be found in “Additional Information for Certain Jurisdictions” below. 

If you interact with Arcloud Offerings on behalf of or through your organization, then your personal information may also be subject to your organization’s privacy practices, and you should direct privacy inquiries to your organization.

Our business changes constantly, and our Privacy Notice may also change. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Privacy Notice was posted. Unless stated otherwise, our current Privacy Notice applies to all personal information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.

We provide additional information about our controllers and data protection officers (as applicable), the privacy, collection, and use of personal information of prospective and current customers of Arcloud Offerings located in certain jurisdictions.

You provide information to us when you:

• search for, subscribe to, or purchase Arcloud Offerings;
• create or administer your Arcloud account (and you might have more than one account if you have used more than one email address when using Arcloud Offerings);
• configure your settings for, provide data access permissions for, or otherwise interact with Arcloud Offerings; 
• register for or attend an Arcloud event;
• purchase or use content, products, or services from third-party providers through the Arcloud;
• offer your content, products, or services on or through Arcloud Offerings
• communicate with us by phone, email, or otherwise; 
• complete a questionnaire, a support ticket, or other information request forms; 
• post on Arcloud websites or participate in community features; and
• employ notification services.

Depending on your use of Arcloud Offerings, you might supply us with such information as:

• your name, email address, physical address, phone number, and other similar contact information;
• payment information, including credit card and bank account information;
• information about your location;
• information about your organization and your contacts, such as colleagues or people within your organization;
• usernames, aliases, roles, and other authentication and security credential information;
• content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to us; 
• your image (still, video, and in some cases 3-D), voice, and other identifiers that are personal to you when you attend an Arcloud event or use certain Arcloud Offerings;
• information regarding identity, including government-issued identification information; 
• corporate and financial information; and
• VAT numbers and other tax identifiers.
  

We collect information automatically when you:

• visit, interact with, or use Arcloud Offerings (including when you use your computer or other device to interact with Arcloud Offerings); 
• download content from us;
• open emails or click on links in emails from us; and
• interact or communicate with us (such as when you attend an Arcloud event or when you request customer support).

Examples of the information we automatically collect include:

• network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider; 
• computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting; 
• the location of your device or computer;
• authentication and security credential information;
• content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads; 
• Arcloud Offerings metrics, such as offering usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs; 
• the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time) and Arcloud Offerings, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs);
• email addresses and phone numbers used to contact us; and
• identifiers and information contained in cookies.

Examples of information we receive from other sources include:

• marketing, sales generation, and recruitment information, including your name, email address, physical address, phone number, and other similar contact information; 
• subscription, purchase, support, or other information about your interactions with products and services offered by us, our affiliates (such as Arcloud training courses), or third parties in relation to Arcloud Offerings; 
• search results and links, including paid listings (such as Sponsored Links); and 
• credit history information from credit bureaus.

Examples of information you can access through Arcloud Offerings include:

• your name, email address, physical address, phone number, and other similar contact information; 
• usernames, aliases, roles, and other authentication and security credential information;
• your subscription, purchase, usage, billing, and payment history; 
• payment settings, such as payment instrument information and billing preferences;
• tax information; 
• email communication and notification settings; and 
• if you participate in the Arcloud or Partner Network (or other similar venues operated or provided by us), your account, your status, subscriptions, and other information.

Customers can access the information above through Arcloud Offerings.

Arcloud Ltd., 2 F.-3, No. 352, Sec. 1, Fuxing S. Rd., Da’an Dist., Taipei City 106094, Taiwan (R.O.C.); Business registration number: 94114815.